Privacy Policy

We collect information that you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account Information: Name, email address, password, and company details.
• Service Data: Customer records, job details, site locations, and engineer information uploaded to the platform.
• Communication: Records of correspondence if you contact our support team.

We also automatically collect certain technical information when you visit our website, including IP addresses, browser types, and usage patterns.

TradeBook uses the collected data for various purposes:

• To provide and maintain our Service, including monitoring usage.
• To manage your Account and provide you with customer support.
• To improve our platform, including training our AI dispatch models (using anonymized, aggregated data).
• To send you technical notices, updates, and security alerts.
• To comply with legal obligations and prevent fraudulent activity.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Under GDPR and other data protection laws, you have specific rights regarding your personal data:

• Access: You can request a copy of the data we hold about you.
• Rectification: You can ask us to correct inaccurate or incomplete data.
• Erasure: You can request that we delete your personal data under certain conditions.
• Portability: You can request the transfer of your data to another organization.